In coordination with the LEP Oversight Workgroup, enhance online and smartphone access through national and regional communication access options. In addition, continue to collect community feedback and engage with LEP advocates.
Increase awareness and market use of our online services and those services available via smartphone.
Identify existing AAPI data on Social Security Administration (SSA) programs/services by AAPI ethnic sub-populations.
In coordination with the LEP Oversight Workgroup evaluate SSA's current database and system for utilizing bilingual employees for effectiveness and efficiency.
Maintain agency's provision of Video Service Delivery in the South Pacific.
Identify opportunities to increase AAPI workplace diversity that do not rely upon additional recruitment activities.
Coordinating with the Limited English Proficiency (LEP) Oversight Workgroup to promote the agency's Telephone Interpreter Services
Promote the mySocial Security account to the AAPI community and encourage AAPIs to sign up.
Provide interpreters for AAPI individuals with limited English proficiency.
Establish a workgroup to create an action plan to notify AAPIs on options for SSA service.
Enforce anti-discrimination and equal opportunity laws.
Continue to offer career development training and resources to employees, including AAPIs