In coordination with the LEP Oversight Workgroup evaluate SSA's current database and system for utilizing bilingual employees for effectiveness and efficiency.
Social Security Administration
In coordination with the LEP Oversight Workgroup, enhance online and smartphone access through national and regional communication access options. In addition, continue to collect community feedback and engage with LEP advocates.
The Agency Office of Small and Disadvantaged Business Utilization will work together to: 1) partner with national AAPI business groups and technical assistance providers to ensure more AAPI small businesses are aware of agency contract and procurement opportunities; and 2) conduct at least two regional engagements with local Asian American organizations.
Provide interpreters for AAPI individuals with limited English proficiency.
Continue to offer career development training and resources to employees, including AAPIs
Increase awareness of Special Veterans Benefits among Filipino World War II veterans by monitoring Special Veterans Benefits among Filipino Veterans of World War II who served in the U.S. military.
Coordinating with the Limited English Proficiency (LEP) Oversight Workgroup to promote the agency's Telephone Interpreter Services
Partner with SSA's PAAAC to establish/increase participation of AAPIs in career development programs.
Identify existing AAPI data on Social Security Administration (SSA) programs/services by AAPI ethnic sub-populations.
Monitor and analyze data regarding civil rights complaints filed by members of the public that allege discrimination on the basis of AAPI ethnicity.
Maintain agency's provision of Video Service Delivery in the South Pacific.
Enhance national outreach efforts to AAPI communities.
Coordinate an AAPI roundtable with the leadership of AAPI national/regional organizations.
Establish a workgroup to create an action plan to notify AAPIs on options for SSA service.
Promote the mySocial Security account to the AAPI community and encourage AAPIs to sign up.
Increase awareness and market use of our online services and those services available via smartphone.