Social Security Administration

Social Security Administration

Increase understanding of Social Security programs among AAPIs

Enhance national outreach efforts to AAPI communities.

Coordinate an AAPI roundtable with the leadership of AAPI national/regional organizations.

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Social Security Administration

Enhance service to AAPIs through SSA's telephone access services

Monitor and analyze data regarding civil rights complaints filed by members of the public that allege discrimination on the basis of AAPI ethnicity.

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Social Security Administration

Use multilingual employees for translation and interpretation purposes

In coordination with the LEP Oversight Workgroup evaluate SSA's current database and system for utilizing bilingual employees for effectiveness and efficiency.

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Social Security Administration

Enhance service to AAPIs through SSA's telephone service access

Provide interpreters for AAPI individuals with limited English proficiency.

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Social Security Administration

Increase awareness of Special Veterans Benefits among Filipinos

Increase awareness of Special Veterans Benefits among Filipino World War II veterans by monitoring Special Veterans Benefits among Filipino Veterans of World War II who served in the U.S. military.

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Social Security Administration

Foster career development of AAPIs within our agency

Continue to offer career development training and resources to employees, including AAPIs

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Social Security Administration

Enhance service to AAPIs through SSA's telephone service access

Coordinating with the Limited English Proficiency (LEP) Oversight Workgroup to promote the agency's Telephone Interpreter Services

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