Monitor and analyze data regarding civil rights complaints filed by members of the public that allege discrimination on the basis of AAPI ethnicity.
Social Security Administration
Coordinating with the Limited English Proficiency (LEP) Oversight Workgroup to promote the agency's Telephone Interpreter Services
In coordination with the LEP Oversight Workgroup, enhance online and smartphone access through national and regional communication access options. In addition, continue to collect community feedback and engage with LEP advocates.
Enhance national outreach efforts to AAPI communities.
Coordinate an AAPI roundtable with the leadership of AAPI national/regional organizations.
Identify opportunities to increase AAPI workplace diversity that do not rely upon additional recruitment activities.
Maintain agency's provision of Video Service Delivery in the South Pacific.
Increase awareness and market use of our online services and those services available via smartphone.
Continue to offer career development training and resources to employees, including AAPIs
Establish a workgroup to create an action plan to notify AAPIs on options for SSA service.
In coordination with the LEP Oversight Workgroup evaluate SSA's current database and system for utilizing bilingual employees for effectiveness and efficiency.
Provide interpreters for AAPI individuals with limited English proficiency.
Enforce anti-discrimination and equal opportunity laws.