Coordinating with the Limited English Proficiency (LEP) Oversight Workgroup to promote the agency's Telephone Interpreter Services
Social Security Administration
Provide interpreters for AAPI individuals with limited English proficiency.
Participate in national/regional job fairs designed to recruit AAPI candidates at all levels.
Increase awareness and market use of our online services and those services available via smartphone.
In coordination with the LEP Oversight Workgroup evaluate SSA's current database and system for utilizing bilingual employees for effectiveness and efficiency.
Establish a workgroup to create an action plan to notify AAPIs on options for SSA service.
Monitor and analyze data regarding civil rights complaints filed by members of the public that allege discrimination on the basis of AAPI ethnicity.
Identify opportunities to increase AAPI workplace diversity that do not rely upon additional recruitment activities.
Enhance national outreach efforts to AAPI communities.
Coordinate an AAPI roundtable with the leadership of AAPI national/regional organizations.
In coordination with the LEP Oversight Workgroup, enhance online and smartphone access through national and regional communication access options. In addition, continue to collect community feedback and engage with LEP advocates.
Continue to offer career development training and resources to employees, including AAPIs
Promote the mySocial Security account to the AAPI community and encourage AAPIs to sign up.