Coordinating with the Limited English Proficiency (LEP) Oversight Workgroup to promote the agency's Telephone Interpreter Services
Social Security Administration
Monitor and analyze data regarding civil rights complaints filed by members of the public that allege discrimination on the basis of AAPI ethnicity.
Continue to offer career development training and resources to employees, including AAPIs
Provide interpreters for AAPI individuals with limited English proficiency.
Identify existing AAPI data on Social Security Administration (SSA) programs/services by AAPI ethnic sub-populations.
In coordination with the LEP Oversight Workgroup, enhance online and smartphone access through national and regional communication access options. In addition, continue to collect community feedback and engage with LEP advocates.
Partner with SSA's PAAAC to establish/increase participation of AAPIs in career development programs.
In coordination with the LEP Oversight Workgroup evaluate SSA's current database and system for utilizing bilingual employees for effectiveness and efficiency.
Enhance national outreach efforts to AAPI communities.
Coordinate an AAPI roundtable with the leadership of AAPI national/regional organizations.
Enforce anti-discrimination and equal opportunity laws.
Establish a workgroup to create an action plan to notify AAPIs on options for SSA service.
Increase awareness of Special Veterans Benefits among Filipino World War II veterans by monitoring Special Veterans Benefits among Filipino Veterans of World War II who served in the U.S. military.